Shipping Policy
At Indian Secrets, we are committed to delivering your skincare essentials with care, efficiency, and reliability. Every order is thoughtfully packed and dispatched through trusted logistics partners to ensure a seamless shopping experience.
Order Processing & Dispatch
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Orders are generally processed and dispatched within 1–2 business days after successful order confirmation.
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Orders placed on Sundays and public holidays will be processed on the next working day.
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During festive seasons, sale periods, or high order volumes, dispatch timelines may be slightly extended.
Delivery Timeline
Once dispatched, orders are typically delivered within 3–7 business days, depending on the delivery location.
Delivery timelines may vary due to:
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Remote or non-serviceable locations
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Adverse weather conditions
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Public holidays and festivals
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Unforeseen logistical delays or force majeure events
Order Tracking
Once your order has been shipped, you will receive an email and/or SMS with:
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Shipment tracking number
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Courier partner details
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Tracking link for real-time updates
Tracking details generally become active within 24 hours of dispatch.
Shipping Charges & COD Fees
- Free Shipping on all prepaid orders above ₹299.
- A flat ₹49 shipping charge will be applicable on orders below ₹299.
- Cash on Delivery (COD) is available at an additional charge of ₹50 per order.
- Shipping charges and COD fees (if applicable) will be displayed at checkout before payment confirmation.
- Delivery timelines may vary depending on the delivery location and courier partner.
Delivery Attempts
Our courier partners may make multiple delivery attempts. If the recipient is unavailable or the delivery address is incorrect or incomplete, the shipment may be returned to our warehouse.
To avoid delays, customers are requested to provide accurate shipping details and ensure availability to receive the package.
Serviceability
Deliveries are subject to the serviceability of your location. In exceptional circumstances where a delivery location is deemed non-serviceable after order placement, our team will contact you with further assistance.
Delays in Delivery
While we strive to ensure timely deliveries, delays may occur due to circumstances beyond our control, including:
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Natural calamities
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Extreme weather conditions
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Government restrictions
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Transportation disruptions
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High order volumes during promotions and festive periods
Indian Secrets shall not be held liable for delays arising from such unforeseen events.
Domestic Shipping
Currently, Indian Secrets ships across India. Delivery timelines may vary depending on the destination and courier partner availability.
Need Assistance?
For any shipping or delivery-related queries, please contact us:
Customer Care: +91 72111 03617
Email: care@indiansecrets.in
Support Hours: Monday to Saturday, 11:00 AM – 7:00 PM
Policy Updates
Indian Secrets reserves the right to modify or update this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon publication on the website. (Indian Secrets)
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